Cancellation Policy

Thank you for shopping with SleepLuxury. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy carefully to ensure you are aware of the conditions under which cancellations are accepted.

 

Order Processing Time:

We strive to process and ship your orders as quickly as possible. Our processing time is 1-2 working days, excluding weekends and holidays. Once an order is processed, we are unable to cancel or modify it.

 

Cancellation Requests:

If you wish to cancel an order, please notify us within 1-2 hours of placing your order on normal working days. This allows us to stop the order from being processed or dispatched.

• Working days: Monday through Friday, excluding weekends and holidays.
• Cancellation window: You have 1-2 hours from the time of your order to contact us if you wish to cancel.

 

Orders Already Processed:

Once an order has been processed or shipped, it is no longer eligible for cancellation. As soon as the order moves to the processing or dispatch stage, we are unable to stop the shipment, and it will proceed to delivery.

 

 

 

 

How to Cancel an Order:

To request a cancellation, please contact our customer service team immediately via:

Email: Support@sleepluxury.co.uk
Phone: 007473665089 provide your order number and request cancellation within the specified time frame.

 

Refunds:

If your cancellation request is approved within the allowable time frame, we will issue a full refund to the original payment method. Please note that if the order has already been processed or shipped, you will need to follow our [Return Policy] to return the item once it is delivered.

 

Changes to Cancellation Policy:

We reserve the right to update or modify this cancellation policy at any time. Any changes will be reflected on this page with the updated effective date.