Privacy Policy

This Privacy Policy outlines how SleepLuxury ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our services or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" refers to you, the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using or accessing any of our services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

 

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on our website, and the "Last updated" date will be updated accordingly.

 

How We Collect and Use Your Personal Information:

We collect personal information about you from various sources, including:

  • Directly from You: This includes details you provide when making purchases, creating an account, or contacting us through customer support. Personal information may include your name, address, phone number, email, payment details, order information, account credentials, and other details relevant to our services.
  • Through Cookies and Similar Technologies: We automatically collect usage data (device information, browser information, IP address, etc.) using cookies, pixels, and other tracking technologies to analyze and improve your experience with our services.
  • From Third Parties: We may obtain information from service providers, such as payment processors or data analytics partners, to assist with processing your transactions and improving our services.

 

What Personal Information We Collect:

  • Contact Information: Name, address, phone number, email.
  • Order and Payment Information: Billing and shipping address, payment details, order history.
  • Account Information: Username, password, security questions.
  • Shopping Data: Items you view, add to cart, or wishlists.
  • Customer Support Data: Information you provide during communication with our support team.
  • Usage Data: Information about your interaction with our site (e.g., device type, browser type, IP address).

 

How We Use Your Personal Information:

  • To Provide Services: Process your orders, payments, shipping, customer support, and manage your account.
  • For Marketing and Advertising: Send promotional emails, text messages, or advertisements based on your preferences and past interactions with our services.
  • For Security and Fraud Prevention: Detect and prevent fraudulent activities and ensure the security of our services.
  • For Communication: Send you important updates related to your account, services, or transactions.

 

Cookies and Tracking Technologies:

We use cookies to improve your experience with our site. Cookies allow us to remember your preferences and actions across sessions and may be used for analytics, advertising, and personalizing content. You can adjust your browser settings to block cookies, but doing so may affect the functionality of certain features on our site.

For more details about the cookies we use, please refer to the Shopify Cookie Policy here.

 

How We Disclose Personal Information:

We may disclose your personal information to:

  • Vendors and Service Providers: Third-party companies that assist with services such as payment processing, shipping, IT management, and data analytics.
  • Business Partners: Marketing and advertising partners, such as Shopify, who may use your information in accordance with their privacy policies.
  • Legal and Business Transfers: In case of a merger, acquisition, or business transaction, or as required by law (e.g., subpoenas, compliance with regulations).
  • Affiliates: Sharing within our corporate group for operational purposes.

We ensure that any disclosures of your personal information are in line with this Privacy Policy.

 

Third-Party Websites and Links:

Our website may contain links to third-party websites. We do not control these external sites, and we are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal information.

 

Children’s Data:

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information.

 

Security of Your Information:

While we implement industry-standard security measures (e.g., SSL encryption) to protect your information, no method of transmission over the internet is completely secure. We recommend that you avoid submitting sensitive information through unsecured channels.

 

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

 

Your Rights and Choices:

Depending on your location, you may have certain rights regarding your personal data, including:

  • Right to Access: Request details about the personal data we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request corrections to inaccurate data.
  • Right to Portability: Request a copy of your personal data and transfer it to a third party.
  • Right to Restrict Processing: Ask us to limit how we process your information.
  • Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

For further information or to exercise these rights, please contact us using the details provided below.

 

 

 

Complaints:

If you have concerns about how we process your personal information, please contact us. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

 

Contact Us:

If you have any questions or concerns about this Privacy Policy or would like to exercise your data rights, please contact us at:

Email: Support@sleepluxury.co.uk
Phone: 007473665089
Address: UNIT-UFB ,UPPLER FLOOR, Bradstone Business Centre, 9 Bradstone Road, M8 8WA

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described above.